As our Grillz are meticulously tailored to your specifications, we regret to inform you that we are unable to facilitate refunds or exchanges once the customization process has commenced. This policy is a result of the dedicated labor, intricate time investment, and premium materials utilized to craft each piece to perfection. Nevertheless, should any concerns arise, we are fully committed to swiftly and fairly resolving any issues that may arise. Your satisfaction remains paramount, and we are eager to address any challenges in a prompt and impartial manner.